Steve’s Rubbish Removals Ltd is committed to ensuring that your privacy is protected, so we want you to know exactly what kind of information we collect about you and how we use it.
What are my rights?
You have the right to have your personal data deleted or rectified or to restrict or object to the processing of your personal information. To exercise any of these rights please contact us via email.
You can freely withdraw your consent or opt out of receiving offers and updates at any time (or indeed opt in), by emailing firstname.lastname@example.org
You may request details of the personal information that we hold about you under the General Data Protection Regulation Act 2018, at no cost. If you would like a copy of the information held please contact us via email.
If you wish to make a complaint about Steve’s Rubbish Removals Ltd relating to your personal data, you can email your complaint to us and it will be dealt with ASAP.
What personal information will you collect about me?
We may collect the following type of information about you:
Contact information including name, address, phone number and email
Demographic information such as gender, age, preferences and interests
Information on what you view, click on and access by way of our marketing emails, websites and social media.
How will you collect my personal data?
We may collect personal information about you when:
You use our website or social media accounts
You contact us
On what legal basis will you use my information?
We will process your data using the following legal basis, under the General Data Protection Regulation (GDPR) 2018:
We will contact you in response to any bookings made or any query made by you using our ‘Contact Us’ form or direct telephone/email message.
We may send you information and offers by email based on Legitimate Interest, unless you have opted out of this (see ‘What are my rights’ section above)
We will only contact you by phone, email or text for marketing if we have your specific consent.
What will you do with my information?
We will use your personal information gathered in our normal course of business to:
Contact you about your query, booking and our services.
Keep you informed of any special offers or promotions (subject to the legal basis mentioned above)
For statistical analysis, including automated techniques
Occasionally invite you to participate in market research
Track activity on our website
Improve and monitor our customer service to you
We promise never to sell, distribute or lease your personal information to third parties for their marketing purposes. We also promise that your data will remain secure and confidential.
How long will you keep my information?
We will retain your data for two years unless you request us to remove it before then.
What is a cookie and how will you use them?
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
The Google Analytics tracking cookie specifically also allows us to access aggregated demographic and audience data from online behavioural advertising services. This information is only available to us at a group level, with no personal or identifiable information contained within it. It is used only for us to evaluate the effectiveness of the website and see how different groups of visitors use and respond to the site, and in no way allows us to track people individually.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies
if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
This privacy notice is kept under review and may be updated from time to time. It was last updated on 21st May 2018.